Welcome to Sarasva. These Terms of Service govern your use of our website and your purchase of products offered through it. By accessing our website, placing an order, or using our services, you agree to these Terms.
1. General
This website is operated by Sarasva. Throughout the website, the terms “we,” “us,” and “our” refer to Sarasva.
We reserve the right to update or modify these Terms of Service from time to time. Any changes will become effective when published on this website.
2. Products and Services
We aim to provide accurate descriptions, photographs, pricing, and other information for our products. However, actual colours may vary slightly depending on your device or screen settings.
As many of our products may involve artisanal or handcrafted processes, minor variations in colour, texture, weave, print, embroidery, dimensions, or finish may naturally occur. Such variations contribute to the individual character of handcrafted products and may not be considered defects.
3. Pricing
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
We reserve the right to change product prices, offers, discounts, shipping charges, or promotions without prior notice. The price applicable to your purchase will generally be the price displayed at the time your order is placed.
4. Orders
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.
We reserve the right to cancel or refuse an order in circumstances including product unavailability, incorrect pricing, payment issues, suspected fraudulent activity, or incorrect customer/order information.
If payment has already been received for an order that we cancel, an applicable refund will be initiated.
5. Payments
Payments may be processed through third-party payment service providers available on our website.
By making a payment, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
We are not responsible for delays or failures caused solely by banks, payment gateways, UPI providers, or other third-party payment services.
6. Shipping and Delivery
Orders are shipped according to our Shipping Policy. Estimated processing and delivery timelines may vary depending on product availability, delivery location, courier service, public holidays, weather conditions, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping addresses and contact information when placing an order.
7. Returns, Refunds and Cancellations
Returns, replacements, refunds, exchanges, and cancellations are governed by our Refund & Return Policy.
Please review the applicable policy before making a purchase.
8. Intellectual Property
Unless otherwise stated, website content including text, graphics, branding, photographs, product descriptions, designs, logos, layouts, and other materials belongs to Sarasva or is used with appropriate permission.
Such content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without appropriate authorization.
9. Acceptable Use
You agree not to use our website for unlawful or fraudulent purposes, attempt to interfere with website security or functionality, introduce malicious software, misuse website content, impersonate another person, or provide intentionally false information.
We reserve the right to restrict access where misuse or unlawful activity is reasonably suspected.
10. Third-Party Services
Our website may use or provide access to third-party services, including payment gateways, shipping providers, analytics services, social platforms, and external websites.
These third parties may operate under their own terms and privacy policies. We are not responsible for third-party services except to the extent required under applicable law.
11. Privacy
Your use of our website and the handling of personal information are also governed by our Privacy Policy.
By using our services, you acknowledge that information may be collected and processed as described in that policy.
12. Limitation of Liability
To the extent permitted by applicable law, Sarasva will not be liable for indirect, incidental, or consequential losses arising from the use or inability to use the website or products.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
13. Governing Law
These Terms of Service will be governed by the applicable laws of India.
Any disputes arising from the use of this website, our services, or purchases will be handled in accordance with applicable Indian law and subject to the jurisdiction of the appropriate courts, unless otherwise required by applicable consumer law.
14. Contact Information
For questions regarding these Terms of Service, orders, or our services, please contact:
Sarasva
Location: Margao, Goa, India
Email: connect.sarasva@gmail.com
WhatsApp: +91 9834375252
