At Sarasva, we take care to ensure that your order is packed securely and delivered safely to your doorstep. This Shipping Policy provides information about order processing, shipping timelines, delivery, and related matters.
1. Shipping Coverage
We currently ship orders across India. Delivery availability may depend on the serviceability of your PIN code and our shipping partners.
2. Order Processing
Orders are generally processed within 2–4 business days after successful order confirmation.
Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.
For handcrafted, made-to-order, or customized products, processing times may be longer and will be communicated where applicable.
3. Estimated Delivery Time
Once dispatched, orders are generally delivered within 5–10 business days, depending on the delivery location and courier service availability.
Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, remote locations, or other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Free shipping may be offered on selected products, orders above a specified value, or during promotional periods.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or other available communication channels.
Please allow some time for the courier partner’s tracking system to update after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, PIN code, contact number, and other required information while placing an order.
Please contact us as soon as possible if you notice an error in your shipping details. Address changes may not be possible once an order has been dispatched.
7. Failed Delivery
If delivery cannot be completed because of an incorrect address, unavailable recipient, incorrect contact information, or repeated unsuccessful delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply if the customer requests the order to be shipped again.
8. Damaged or Tampered Packages
If your package appears visibly damaged or tampered with at the time of delivery, please take photographs or videos of the package before opening it.
If the product inside is damaged, defective, missing, or incorrect, contact us within 48 hours of delivery with your order details and supporting photographs/videos.
9. Delayed or Lost Shipments
While we work with shipping partners to ensure timely delivery, occasional delays may occur.
If your order is significantly delayed or tracking has not been updated for an extended period, please contact us so we can coordinate with the shipping partner and assist you.
10. Contact Us
For any shipping or delivery-related questions, please contact:
Sarasva
Location: Margao, Goa, India
Email: connect.sarasva@gmail.com
WhatsApp: +91 9834375252
Please include your order number and registered contact details when contacting us regarding an existing order.
