At Sarasva, we take great care in offering thoughtfully crafted products and ensuring they reach you in good condition. We encourage customers to review product details carefully before placing an order. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be requested.
1. Returns & Replacements
Returns or replacements may be accepted if:
- You receive a damaged or defective product.
- You receive an incorrect product.
- The product received is significantly different from the product ordered.
To request a return or replacement, please contact us within 48 hours of receiving your order.
2. Unboxing Video
For damaged, defective, missing, or incorrect products, we recommend recording a clear unboxing video from the moment the package is opened. Photographs or videos of the product and packaging may be requested to help us verify the issue.
3. Return Eligibility
To be eligible for a return, the product should be unused, unwashed, unworn, and in its original condition with all tags and packaging intact.
Products showing signs of use, washing, alteration, damage after delivery, or missing original packaging may not be eligible for return or replacement.
4. Non-Returnable Products
For hygiene, customization, and product-specific reasons, certain items may not be eligible for return. These may include customized or made-to-order products, products altered at the customer’s request, clearance or final-sale products, and other items specifically marked as non-returnable on the product page.
5. Colour & Handmade Variations
Many of our products celebrate artisanal and handcrafted processes. Minor variations in colour, texture, weave, print, embroidery, dimensions, or finishing may naturally occur and add to the individuality of each piece.
Additionally, product colours may appear slightly different depending on screen and display settings. Such reasonable variations are generally not considered defects.
6. Refunds
Once an eligible returned product is received and inspected, we will inform you about the status of your refund.
If approved, the refund will generally be processed to the original payment method. The time required for the amount to reflect may vary depending on your bank or payment provider.
Shipping or handling charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by us.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Orders can generally be cancelled only before they have been processed or shipped.
Once an order has been dispatched, cancellation may not be possible.
8. Return Shipping
If a return is approved because we sent an incorrect, damaged, or defective product, we will provide instructions regarding the return process.
For other approved returns, return shipping charges may be the responsibility of the customer.
Please do not send a product back without first contacting us and receiving return instructions.
9. Exchanges
Where applicable and subject to stock availability, an eligible product may be exchanged for another size, design, or product. Any price difference and applicable shipping charges may need to be paid by the customer.
10. Contact Us
For returns, refunds, replacements, or order-related assistance, please contact:
Sarasva
Location: Margao, Goa, India
Email: connect.sarasva@gmail.com
WhatsApp: +91 9834375252
Please mention your order number, registered contact details, reason for the request, and relevant photographs/videos so we can assist you efficiently.
